Are you search for how to delete City Tele Coin account and get your money back? Deleting a City Tele Coin account and receiving a refund can be confusing, but this guide will walk you through the entire process step-by-step.
Why You May Want to Delete Your City Tele Coin Account
There are several reasons why you may want to delete your City Tele-Coin account:
- You no longer need to communicate with an incarcerated loved one using City Tele-Coin services.
- You want to stop automatic payments being taken from your account each month.
- You are unhappy with the call quality or customer service and want to switch providers.
- You feel you have been overcharged or signed up for services you don’t use.
- You want to close the account but get refunded for any unused balance.
How to Delete City Tele Coin Account “Permanently”
Deleting your City Tele-Coin account is a multi-step process that requires verifying your identity. Here is how to permanently cancel your account:
Step 1: Call City Tele-Coin Customer Support
The first step is to call the City Tele-Coin customer support line at 1-318-746-1114. Explain you want to permanently close the account and get instructions on what to do next.
Step 2: Verify Your Identity
To delete an account, City Tele-Coin will need to verify your identity to ensure you are authorized to close the account. Have your full name, account number, and other identifying details ready.
Step 3: Request Account Cancellation
Once verified, clearly state you want to close your account and cancel any subscriptions or automatic payments. The agent will process your deletion request.
Step 4: Request a Refund
If you have a remaining balance or feel you are owed a refund for any reason, now is the time to request this. Explain why you feel you deserve a refund and the amount.
Step 5: Wait for Account Deletion
It can take up to 30 business days for City Tele-Coin to fully delete accounts and process refunds. You will receive a confirmation email when your account is terminated.
Getting a Refund from City Tele-Coin
Getting a refund from City Tele-Coin requires meeting some qualifications:
- Only unused account balances are eligible for a refund. Any money spent on calls, videos, etc. is non-refundable.
- Refunds only apply to account holders. Inmates cannot request refunds themselves.
- You must request the refund at the time of deletion, not afterward.
- Refunds may take 30 days to process after account deletion.
- Refund methods vary, including original payment method, mailed check, or account credit.
As long as you meet the requirements, City Tele-Coin will process refunds for eligible unused account balances when closing accounts.
Using the City Tele-Coin Website to Delete an Account
Deleting your account directly through the City Tele-Coin website is not possible. You must call customer service.
However, you can log into your account online to view your balance and account usage details in preparation for your deletion call.
Alternatives to Deleting Your City Tele-Coin Account
Instead of deleting your City Tele-Coin account entirely, consider these alternatives:
- Temporarily deactivate it – If you only need to suspend usage temporarily, you can deactivate the account while keeping your balance intact. Reactivate later when needed again.
- Dispute specific charges – If you take issue with specific billing charges or feel you’ve been overcharged, dispute those charges rather than closing the whole account.
- Switch facilities – If you are unhappy with the service at a specific facility, try transferring your account to a different facility that uses City Tele-Coin.
- Pause automatic payments – You can disable any automatic payments or subscriptions without deleting the account entirely.
Key Takeaways on Deleting Your City Tele-Coin Account:
- You must call City Tele-Coin support to delete an account – you cannot do it online.
- Unused balances can be refunded when you delete your account if you request it.
- The account deletion process takes around 30 days to fully complete.
- Consider temporarily deactivating or disputing charges rather than permanently deleting the account.
Deleting your City Tele-Coin account is simple once you know the steps. Be sure to request any eligible refunds when closing your account. With this guide, you can easily cancel your account and get your money back from City Tele-Coin.
FAQ’s On How To Delete City Tele Coin Account
**How do I delete my City Tele-Coin account?**
You need to call the City Tele-Coin customer support line at 1-318-746-1114 and request account deletion. They will verify your identity before processing your request. Account closure can take up to 30 days.
**What is the City Tele-Coin refund policy?**
Only unused account balances are eligible for refunds when you close your account. Any money already spent on calls, video chats, etc. is non-refundable. You must also request the refund at the time of account closure.
**How long does it take to get my City Tele-Coin refund?**
It can take up to 30 business days after your account is deleted to receive your refund. Refund methods vary, including original payment method refund, mailed check, or account credit.
**Can I delete my account online?**
No, currently account deletion can only be done by calling City Tele-Coin customer support and verifying your identity with them. You cannot delete your account directly on the website.
**What information do I need to delete my account?**
When calling to delete your account, have ready your full name, account number, service address, phone number on the account, and any other identifying details to verify your identity.
**Can I just stop making payments to delete my account?**
No, you need to formally request account closure to stop automatic payments from being taken. Just halting payments yourself may result in penalties or fees applied to your account.
**What if I change my mind after deletion?**
Once your City Tele-Coin account has been deleted, there is no way to retrieve or reactivate it. You would have to open a fully new account if you wanted to use their services again.
**Can I get a refund if I already closed my account?**
No, refunds can only be processed at the time of account deletion. If you did not request a refund before closing your account, you are no longer eligible.
**Are partial or prorated refunds available?**
No, City Tele-Coin only refunds full unused balances on accounts being closed. There are no partial or prorated refunds issued if you used some of the balance.
Let me know if you need any clarification or have additional questions!
